What’s the Future of Digital Banking in North America?


In this article, we’ll explore the demands for digital banking services, the challenges financial institutions are facing, and the competitive landscape. Ultimately, we’ll examine how a financial institution can take advantage of the digital revolution to remain competitive. We’ll also look at the challenges financial institutions face in implementing digital banking and some strategies for implementation. You can visit https://bitqs.io/, which will give you the finest experience trading both bitcoin and other cryptocurrencies.

Demand for digital banking services

In North America, the demand for digital banking services is expected to proliferate. This growth is attributed to the advantages of these services, which include cost-effectiveness and ease of use. The rapid increase in mobile phone usage and internet penetration will help further boost this market.

North America will dominate the global digital banking services market over the forecast period. The region is also expected to benefit from the early adoption of emerging technology. According to the report, the demand for digital banking platforms in North America is expected to rise from USD 1,006.3 million in 2018 to USD 2,766.3 million by 2027, at a CAGR of 12.1%.

Challenges facing financial institutions

The challenges facing financial institutions in North America are numerous and diverse. The financial services industry is facing a wave of transformation. Technological advancements have increased the demands on banks and financial institutions. In addition, the regulatory environment has become more stringent, with lawmakers, prosecutors, and shareholders increasingly holding institutions to account. These challenges require financial institutions to adopt a new business model approach.

To meet customer demands, banks must rethink their organizational design and processes. These changes need to be data-driven and built from the ground up. Today’s retail banks are under enormous cost pressures, forcing rapid staff redeployments. To keep up, banks must understand the different work activities performed by employees.

Strategies for implementing digital banking

The digital banking industry in North America is undergoing an evolution. Leading financial institutions are turning to digital technology to meet consumer and business needs. To make the transformation successful, organizations must consider cybersecurity risks. This requires a comprehensive digital transformation strategy that takes cybersecurity experts into account. It is crucial for financial institutions to identify and address these risks.

A successful digital banking strategy starts with a robust real-time data lake and customer data platform. This data is then extracted with an automated data pipeline and loaded into a dashboard, which allows banks to gain a 360-degree view of their customer base.

The competitive landscape for financial institutions

Traditional financial institutions face an increasingly complex competitive landscape in a digital economy. As these competitors evolve, they will continue to expand their range of services and reach a more extensive customer base. In addition, they will face the threat of a growing number of “platform” companies, including Amazon and Tencent.

There are several ways for banks to respond to this new competitive environment. First, they can acquire struggling fintech or smaller banks or pursue a programmatic M&A strategy. The current downturn presents banks with the best opportunities. However, these market leaders must preserve a solid capital buffer to deal with future challenges.

In addition to providing traditional banking services, banks should focus on value-added services to gain a larger share of their customer’s wallets. This means developing new business models to build customer relationships and increase revenue. For example, a bank should create a digital platform to sell other companies products. This strategy can generate capital-light fees and enables banks to grow their revenue without incurring massive development or acquisition costs.

Impact of the Covid-19 pandemic on the adoption of digital banking

The Covid-19 pandemic has forced banks to upgrade their digital capabilities. Banks already see increased account logins, remote deposits, and overall online usage. And the numbers show no sign of stopping. Key Bank, for example, has seen double-digit growth in its digital offerings month-over-month. Many customers also use mobile deposits instead of traveling to the bank.

The Covid-19 pandemic forced banks to make changes and evolve, making it necessary to cut down on physical interactions. As a result, digital adoption by bank customers has surged. Many thought digital natives would win the battle, but it has been surprising to see how quickly digital adoption has caught on in North America. Recently, Bain’s NPS Prism, a competitive benchmarking service, revealed a startling result for one superregional bank that adopted a focused digital strategy.


Innovations are reshaping the way banks deliver services. For example, new technologies are enabling banks to reduce the number of branches and operational staff. Furthermore, these innovations can bring new products to markets that traditional banking methods have not served. This will help reduce costs and increase service quality.